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Returns

WHO SHOULD YOU CONTACT?

If you need to return goods for whatever reason, please contact the returns dept. (01242 588215) within two weeks of delivery to let us know that they are wrong / faulty. We will then give you advice on what to do next.

INCORRECT / DAMAGED ITEMS:

If you receive an item incorrectly, not ordered or find that it is damaged we will resolve the problem straight away, either on the next van delivery (where applicable) or by using one of the carriers preferable to you.

DEAD ON ARRIVAL:

If upon installation of any product, you find it to be faulty we will replace it (limited to 28 days from the date of invoice). We can arrange for a chargeable advanced replacement, which will be credited when the faulty item is returned. Items must be returned immediately and credits will not be issued if the item is found to have no fault, or it has been installed incorrectly or mistreated.

WARRANTY:

All products we supply are covered by a minimum of 12 months warranty, some manufacturers offer an extended warranty and we will arrange the repair replacement of covered products on your’ behalf subject to the manufacturers returns policy.

For customers out-side of our van delivery areas return of and under-warranty goods will need to be arranged by the customer them selves and they must cover the cost of the return. If you have any queries please contact the returns dept.

If you arrange to return any thing, it will be your’ responsibility until we have actually received the goods. Proof of sending cannot be regarded as proof of delivery; we therefore suggest you use either recorded delivery, registered post or a carrier company to return items.
You should also take out adequate insurance for expensive goods to their full value in case of lost or even damage whilst with the postal service.

NB. The Aerials & Cable Equipment returns policy will not apply to any specially ordered items and you must contact us before attempting to return them if they have been incorrectly ordered by yourself.