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Technical Support

We offer comprehensive technical backup & a free MATV & SMATV system planning service. We aim to bring you up to date news, technical tips and lots of helpful links here & also on the Blog.

Contact details for TECHNICAL SUPPORT - support@aceonline.co.uk

Contact details for RETURNS - returns@aceonline.co.uk
 
NEW
Brand New Sky Movies/Disney Channel (Issue 1 FEB13)


CURRENT SOFTWARE UPDATE

Please ensure you have the current software version downloaded BEFORE returning units for repair.  Many problems can be cured once UP-TO-DATE software has been downloaded.
 
Over the Air Updates scheduled for Humax:
 
For the YouView 500GB & 1TB November'12 updates, please see the Blog here.
 
Repeat software updates for SD Freeview models

Humax PVR-9150T version 1.00.26 (Broadcast)
Starting: 12/12/2012 @ 11am
Ending: 14/12/2012 @ 9am


Humax PVR-9300T version 1.00.26 (Broadcast)
Starting: 10/12/2012 @ 11am
Ending: 12/12/2012 @ 9am


Humax HD-FOX T2 & HDR-FOX T2 version 1.02.29 (Broadcast)
Starting: 19/12/2012 @ 11am
Ending: 21/12/2012 @ 9am


GOODMANS / GRUNDIG / BUSH FREESAT HD RECEIVERS

Version 2.2.6

AMSTRAD DRX595
Z001.001.46.01P
PLEASE NOTE: After unit has software download completed it must be left in stand-by for 10 minutes before use.

AMSTRAD DRX890 & SAMSUNG HD RECEIVER
40.0.14.1

HDTV RECEIVER (all other models)
SKY+ 8.3.2

ANNIE 204 SPECTRUM ANALYSER
Version 1.9 - visit www.swires.com

THOMSON SKY FLOW RECEIVER
Version 3.7.6

PACE SKY FLOW RECEIVER
Version 3.8.8ns
Please note, SKY are currently downloading new software to the standard SKY Boxes which includes an Auto Stand-By mode. This function can be found in the services menu and turned off if not required.

SKY+ RECEIVER

PACE
- Pvr3 OSV 1.31B03
  EPG Version 5.04.d
- Pvr3 OSV 1.31 BOO
  EPG Software Version Sky+ 5.04.d
- Pvr2 OSV 1.31 AO1
  Software Version 4.OOo
- Pvr3  OSV 1.31B07
  EPG  5.04e

AMSTRAD/THOMSON
- OSV 1.31Bo7
  Software version 5.07U

TECHNISAT RECEIVER
- 2.41.36.3 (October 2009)

SAGEM DSI86 HD
- 1.1.4

SAGEM T2 DTR Freeview
- VX2.5.3


USEFUL LINKS

DIGITAL TV GROUP - ENGINEERING CHANNEL DOWNLOAD SCHEDULE

DIGITAL TERRESTRIAL TELEVISION RECEPTION - POST CODE CHECKER

PACE

SATELLITE INFORMATION