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Customer Support

The HD Media Partnership provides key services & product ranges to the ‘Connected Homes’ market, with members benefiting from access to BSkyB equipment for residential & commercial projects, Sonos Sound systems, HD Connectivty, & Sanus TV mounting solutions. Regular product training with ongoing technical updates & new technology development, with preferential pricing offered to the Partners.

Referral Scheme:

Earn up to £100 for every new domestic BSKYB referral  – we deal with Sky, you concentrate on the installation.  Higher commercial rates are also available for pubs, gyms, hotels etc.

Education & Skills Training:

All Partners have access to training in key areas including HDMI Distribution & Digital Signage, basic terrestrial & satellite installation, plus more advanced SMATV IRS systems including fibre optic, Door Entry & CCTV using analogue, IP, Hybrid, & full HD networks, & importantly ‘Working at Heights’. The new markets of renewable energies including lighting are coming very soon.       

Technical Assistance:

Regular bulletins keep Partners up to date with the latest product news, downloads, firmware, & trouble shooting advice, complemented with System planning assistance & advice, in all key areas of HDMI, SMATV, IPTV, CCTV, & integrated control systems.

Preferential Pricing:

Reduced pricing for members, reflects the commitment to the Partnership, with exclusive bespoke promotions & manufacturer support. Advance warning of new products & future technology development is vital for ongoing & long term project management.

Key Partners:

SONOS, BSKYB, SANUS, HD ANYWHERE, CYP EUROPE, TRIAX & IC REALTIME

A simple solution for all ‘Connected Homes’ associated companies.


Technical Support

We offer comprehensive technical backup & a free MATV & SMATV system planning service. We aim to bring you up to date news, technical tips and lots of helpful links here & also on the Blog.

Contact details for TECHNICAL SUPPORT - support@aceonline.co.uk

Contact details for RETURNS - returns@aceonline.co.uk